Case Study

American Contact Center Automation.

Enabling 3% Reduction in Labour Cost Expenses and Improving Customer Satisfaction for American Contact Center Automation Solution Provider

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The customer is a leading US-based AI-powered technology solution provider that offers contact center solutions and enables its clients to achieve maximum productivity and client engagement. They capture vast amount of data generated by the call centers in real-time, perform analysis using their proprietary automation solutions and help clients gain a better return on investments through exceptional customer service delivery.

 

MSID partnered with the customer to implement a Big Data and Analytics solution, allowing them to monitor and analyze all agents activities and actions in real-time and come up with insights leading to faster decision-making, minimized costs and improved customer experience and agent efficiency

 

Results

1-3% reduction in labour costs

Improved agent competency

After-call work time reduction

Faster decision-making capability

200+

Happy Customers

41+

Global Locations

20+

Years of Experience

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Mothersonsumi INfotech & Designs Ltd. (MIND)

Mothersonsumi INfotech and Designs Ltd. (MIND)
C- 26, Sector 62, NOIDA - 201309, U. P. India
+ 91 120-436-5555
+ 91 120-436-5556
info@mind-infotech.com

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