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Infrastructure Management Services |
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Network Support - Active Components- Router & Switches
- Passive - Structured Cabling
- WAN Management (Leased Lines, VPN, Internet)
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Server & Storage Support - OS Support
- Web & Application Server
- Messaging Servers (MS Exchange, Lotus Notes, QMail)
- File and Print Server
- Database Servers (MSSQL, MySQL, Oracle, DB2)
- Active Directory Support
- Storage solutions (SAN & NAS)
•Data Backup and Replication
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e-security - Firewall, IDS, IPS (Deployment and Maintenance)
- Enterprise Antivirus Management
- Patch Management
- Vulnerability Assessment
- Strong Authentication Solutions
- Proxy Server, Content Filtering
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Desktop Support - Single point Helpdesk for IT
- Break-Fix
- Software Distribution
- Asset Management
- License Management
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Performance Management Services - Network/Services Performance Monitoring and Benchmarking
- SLA Monitoring
- Periodic Reporting
- Capacity Planning
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Vendor Management - Interaction with ISP, Telco & Suppliers
- Tracking Service Level Agreements
- Contract Renewals etc
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